In line with the Right of Withdrawal of the Sale, you can return the product you have bought (on the condition that it has not lost it property of resaleability and it is unused) within 14 days from the date you received it.
Conditions of Return:
• You may do the return process within 14 days from the date when the cargo is delivered to you.
• Damaged, used, unboxed products and products with missing warranty certificates and accessories cannot be returned or exchanged.
• In the event that there is any problem with the product when your order is delivered to you, we kindly ask you to notify the situation to the address [email protected] so that your transaction record will be opened within the same day. Our Customer Service officer will get back to you as soon as possible.
• You can send it as "Freight Collect" through the contracted cargo company Yurtiçi Cargo and other cargo companies for return and exchange transactions.
• For further information about returns, you can contact us at 0212 800 30 28. Address for Return: Maslak Mah. Büyükdere Cad. No:249/4 Sarıyer/İstanbul. After the technical service checks are made upon arrival of your cargo to us:
• Your return transactions will be reflected to you within 10 days depending on your bank.
• If you wish, by contacting any of the stores on our website, you can exchange the products you purchased from our online store with an invoice or an exchange card.